Deposit Services Associate
Full-Time Non- Exempt
Location: South Bixby - 14821 S. Memorial, Bixby, OK 74008
Hours: Monday - Friday 8:15 a.m. - 4:45 p.m.
Average Hours per week: 40
The incumbent in this position provides superior customer service and supports the internal operations of the Bank by performing a variety of banking duties including but not limited to processing Lockbox, verifying ACH and wire transfers, large item returns, NSF processing, charge-backs, ATM & debit card disputes, Cdars placements & redemptions, Certificate of Deposit notices and interest checks, dormant account monitoring, account research, direct deposit enrollment, monitor restricted accounts, charge off accounts, scanning of deposit documents; garnishments, subpoenas, levies and similar functions. The incumbent is also responsible for processing customer requests and resolving customer problems in an accurate and timely manner. The incumbent is responsible for staying alert to pick up on clues from the customer in order to make recommendations or referrals of Bank products and services that will provide solutions for life and meet the needs of every customer.
SPECIFIC EDUCATION, EXPERIENCE AND SKILL:
High school diploma or GED.
Proficient use of a personal computer.
Proficient use of Word, Excel and other job-related software programs.
Ability to use general office equipment such as copier, telephone, et cetera.
Ability to type a net 30 words per minutes.
Excellent customer service skills.
Excellent grammar usage and letter composition skills.
Excellent verbal and interpersonal skills.
Ability to solve various types of problems.
Ability to train new employees and answer co-worker questions.
Must be able to meet attendance and punctuality standards.
Three-plus years of banking experience.
Three-plus years of ACH and wire transfer experience.
EOE/AA Citizens Security Bank & Trust Company is an equal opportunity and affirmative action employer.
View the EEO is Law Poster here