Personal Checking

HELP

How do I access my account?

  1. Go to www.citizenssecurity.com.
  2. Click Log In.
  3. Enter the 12-digit ID and password assigned by the bank and click Submit.
  4. You will be prompted to change your password the first time you log in.
  5. If you do not want to use your 12 digit ID every time to log in, you can make up a new ID.  Go to Personal Options from the menu at the top of the page.  Enter new CSB Internet Banking ID and enter it again.  Click Submit.  From now on, this will be your new ID.

How do I view transactions?

  1. Select Transactions from the drop-down menu next to an account on the Internet Banking tab.  This is the main page.
  2. Transaction History is available for # days.
  3. Select Search from the Transaction sub-menu to search transactions by date, dollar amount, credit, debit or check number.

How do I transfer funds?

  1. Select Transfers from the drop-down menu next to an account. 
  2. Select the From and To accounts from the drop-down menus.  Enter the Transfer Amount, Frequency, and Date of the Transfer.  Click Submit to complete the transfer.
  3. Pending and Completed Transfers:  Select Pending Transfers to view, edit, or delete a scheduled transfer.  Transfer History lists completed transfers.

How do I view my statements?

  1. Select Statements from the drop-down menu next to an account.
  2. Statements are available in PDF, HTML, and Text formats. 

How do I stop payments?

  1. Select Stop Payments from the drop-down menu next to an account.
  2. Fill in the required fields and click Submit.
  3. You must contact the bank to edit or remove a Stop Payment.
  4. Stop Payment fees will be automatically deducted from your account in accordance with the terms of your account. 

How do I download a transaction?

  1. Select Download from the drop-down menu next to an account.
  2. Choose the Download Range and Format and click Submit. 

How do I modify my Personal Settings?

  1. Modify Personal Settings
    • Update e-mail address
    • Provide Password Reset Question and Answe
  2. Modify Login Information
    • Assign new CSB Internet Banking ID and CSB Internet Banking PIN
  3. Click Submit to Update any changed information.
  4. Accountmenu option
    • Change Account pseudo names.
    • Change order in which accounts appear
  5. Displaymenu option
    • Edit number of accounts displayed per page.
    • Edit number of transactions displayed by default
  6. Alertsmenu option
    • Event Alerts - Incoming direct deposits, funds transfer information, and statement notifications.
    • Balance Alerts - Notification of account balances.
    • Item Alerts - Notification of cleared checks.
    • Personal Alerts - Text based alerts delivered on chosen date.