Personal Checking

PASSWORD Rest List

Using Password Reset:

 1. If you are locked out of your account or have forgotten your password, please click the "Password Reset" button to the right of the CSB Internet Banking PIN box.  This is on the log in page of online banking.

 2. You will need to enter your CSB Internet Banking ID that you normally use to log in, your e-mail address that we have on file, and an e-mail subject.  The e-mail subject is simply what will appear on the subject line of the e-mail you will receive once you click Submit.

 3. Click Submit.

 4. A screen will pop up that says, "Information Message:  Thank you.  You will receive an e-mail shortly with instructions on how to reset your PIN."

 5. Check your e-mail.  You should have received an e-mail from pinreset@citizenssecurity.com and the subject should be what you entered a moment ago in the e-mail subject.

 6. Open this e-mail.  It will say, "You have requested that your CSB Internet Banking ID PIN be restored.  To confirm this request, please click here."  This link is only valid for 2 hours, so it is best to follow these steps immediately.

 7. Once you have clicked on this link, you will be asked for your CSB Internet Banking ID again (this is the one you always use to sign in) and the answer to your security question.  Fill in these blanks and click Submit.

 8. If you filled these out correctly, you will get a message that says "Information message:  Your PIN has been successfully update."  You may try logging in again now or later.

 9. The next time you log in, you will use your CSB Internet Banking ID and your new CSB Internet Banking PIN.  Your PIN has been reset to the last four digits of your social security number or tax ID number.

 10. Once you have successfully logged in again, you will automatically be prompted to change your PIN from the last four digits of your SSN or TIN to a new PIN.  This must be a new PIN and one you have not used the last four times.

 

 

Password Reset Initial Set Up:

1. Log in to Online Banking.

2. Click Personal Options from the menu at the top of the page.

3. Verify that the correct e-mail is listed.  If not, enter a new e-mail address in the Change e-mail address and Reenter new e-mail address boxes.

4. Enter a Password reset question and Password reset answer.  You will be prompted to answer this question for security purposes.

 5. Click Submit.  You do not need to change your log in information at this time.